TERMS OF SERVICE

TERMS OF SERVICE

Welcome to LA DIVA . By accessing our website, purchasing our products, or placing an order through our store, you agree to be bound by the following Terms of Service. Please read them carefully before completing your purchase.

1. GENERAL CONDITIONS

  • By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction, or that you have given us consent to allow any of your minor dependents to use this site.

  • We reserve the right to refuse service to anyone for any reason at any time.

  • You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our products, visual assets, packaging designs, or website content without express written permission from LA DIVA.

2. ORDERS & CASH ON DELIVERY (COD) AGREEMENT

  • Placing an order on our store constitutes a binding commitment to purchase and accept delivery of the specified items.

  • Cash on Delivery Commitment: Because every order is custom-packaged and dispatched via express courier at an upfront cost to our business, we ask that you only place an order if you are 100% prepared to receive and pay for the parcel upon delivery.

  • We reserve the right to verify orders via phone call or WhatsApp before dispatch. If an order cannot be confirmed within 48 hours, we reserve the right to cancel the shipment.

  • Repeated refusal of confirmed deliveries without valid prior notice will result in the customer’s phone number and address being permanently blacklisted from future purchases.

3. PRICING & PRODUCT ACCURACY

  • Prices for our products are subject to change without prior notice.

  • We make every effort to display the colors, textures, and features of our products—including the LA DIVA Wireless Rhinestone Straightener—as accurately as possible. However, actual colors and rhinestone iridescence may vary slightly depending on your device's screen settings and lighting.

  • We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction at our discretion.

4. SHIPPING & REPLACEMENTS

  • Delivery rates and estimated transit times (1 to 3 business days) are outlined in our Delivery & Shipping Policy.

  • All requests for replacements regarding items damaged in transit must strictly adhere to our Return & Exchange Policy (reported within 24 hours of delivery with photo/video proof).

  • We do not issue cash refunds under any circumstances; verified defective items are fulfilled exclusively via a free product replacement.

5. INTELLECTUAL PROPERTY

  • All logos, brand names, visual concepts, packaging graphics, editorial copy, and product designs featured on this website are the exclusive intellectual property of LA DIVA.

  • Unauthorized use of our brand materials or product imagery for commercial purposes is strictly prohibited.

6. MODIFICATIONS TO THE SERVICE

  • We reserve the right at any time to modify or discontinue any product, promotion, or section of the website without notice.

  • We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

7. GOVERNING LAW & CONTACT INFORMATION

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Kingdom of Morocco.

Questions about the Terms of Service should be directed to our support team:

  • WhatsApp / Phone: +212 672-614825

  • Email: ladiva.business.ma@gmail.com