RETURNS & EXCHANGES POLICY

RETURNS & EXCHANGES POLICY

At LA DIVA, every single item undergoes a strict quality control inspection and battery test before dispatch to ensure your tool arrives in perfect working condition.

Because we operate on a high-demand, limited-batch model, we do not offer refunds or change-of-mind returns. Please ensure you are completely confident in your purchase before placing your order.

DAMAGED OR DEFECTIVE ITEMS

In the rare event that your LA DIVA Wireless Rhinestone Straightener arrives damaged, broken during transit, or defective upon delivery, we will gladly send you a free brand-new replacement unit.

  • Reporting Timeframe: You must inspect your parcel and report any transit damage or manufacturing defects within 12 hours of delivery. Requests made after 24 hours will not be eligible for a replacement.

  • Shipping Fees: If your damage claim is verified within the 12-hour window, LA DIVA covers 100% of the return and replacement courier fees.

HOW TO CLAIM A REPLACEMENT

If your item arrived damaged, follow these simple steps to claim your replacement:

  1. Take Clear Proof: Take a clear video or photos showing the damaged/defective product along with the original outer packaging.

  2. Contact Support: Message our team on WhatsApp at +212 672-614825 or email us at ladiva.business.ma@gmail.com with your Order ID, customer name, and the photo/video proof.

  3. Dispatch: Once our team verifies the issue, we will immediately send out a brand-new replacement unit via express delivery to your address at zero additional cost to you.

IMPORTANT CONDITIONS

  • No Cash Refunds: We do not issue cash or bank refunds under any circumstances. All verified claims are fulfilled exclusively via an item replacement.

  • Packaging Requirement: To receive a replacement, the product must be returned with all original presentation packaging, including the custom box, charger cable, and velvet pouch.

  • Refused Deliveries: Please note that refusing a order at the door upon courier arrival without prior communication creates operational issues for our logistics team. Please ensure you are ready to receive your order when placing it.